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Help and support topics
Banking from home
Card reader
How to use the mobile app
Login help
Make payments
How to use Digital Banking
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View or change your details
Add a party to an account
Find account details
Notifications
Update details
View statements
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Help with your product
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Help with your card
Card delivery
Card functionality
Fraud
Going abroad
PIN
Refunds
Transactions
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Banking near me
Book an appointment
Contact us
Mobile branches
Opening times
Order change
Safe custody
Withdrawals
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Dealing with difficult times
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Top help questions
What are the different balances in Digital Banking?
Recently we’ve changed the way we display your accounts and balances in Digital Banking to give you a clearer view of your money.
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How do I register for Digital Banking if I don't have a debit card?
If you do not have a debit card, you can simply leave this field blank and carry on with your application.
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Why do I get a message that my customer number entered has been disabled?
To protect you and your accounts, we constantly monitor ourDigital Banking and mobile app servicesand it may have been necessary for us to temporarily disable your service.
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What is a card-reader and how do I use one?
A card reader gives you an extra level of security when using Digital Banking, and you may need to use it to confirm your identity when logging in if you don’t have a mobile number, or you’ve recently updated it with us.
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I haven't received my Digital Banking activation code, what can I do?
You'll need anDigital Banking activation code when you register, re-register or open an account with us. We'll send you your code by text message within a few minutes if you have a UK mobile number.
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It says 'service temporarily unavailable', what should I do?
We do carry out essential maintenance between 1.55am and 2.30am (UK time)every day to keep our systems up to date. During these timesDigital Banking will be unavailable.
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Contact us
Cora is a digital chatbot trained to answer your banking questions. You can chat to her online anytime and if she can’t help, she’ll pass you on to a real person who can.On average she can answer questions within 5 minutes.
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What is my Digital Banking Mailbox and how do I access it?
YourDigital Banking mailbox or mobile app enables you to securely receive and access important mail we've sent you in electronic format. You can view, download, share, archive or print PDF copies of your mail at your convenience.
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Popular how to guides
These step-by-step guides will help you complete everyday tasks using your mobile app or Digital Banking.
Make a complaint
We always try to give you the best possible service. But sometimes we get it wrong. If we’ve got it wrong enough that you want to make a formal complaint, it’s easiest online.
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Make a payment
Information about different payment types and payment limits.
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Report a lost or stolen card
Report a lost or stolen card is quick and easy in the app, online or in branch.
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Cora is here to help you
Available 24/7
Cora can support you ith a wide range of queries. If Cora can't help you, she'll pass you on to one of our colleagues who can assist you.
Helps you change your details
Cora can update your address and help you get your phone number, email address or name updated too.
Allows you to report a lost card
Cancel your lost card and securily order a new one.
Helps you get a PIN reminder
Forgotten your PIN? Get a PIN reminder through Cora.
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